September 8th 2014
Tesco Weston-super-MareIn store banners, none state 'online only deal'
Plastered all over the wine aisle.
" due to minimum unit pricing........
Excludes 75cl under £3.65, 1L under £4.86, 2.5L under £10.95, 3L under £14.60......"
I chose £15.49 and £16.99 respectively.
Discount was not applied at the self service machine. Staff unaware, bought to self serve cashier's attention who called the Dept Manager
Dept Manager stated she would 'Save / Suspend my self service transaction' I was not given an option to pay. (In hindsight, clever).
Bought it to Customer Services had 25% applied but denied DTD as I had not paid - I was not given the choice!
I went back to purchase 2 more boxes and was denied 25% discount and also DTD. Had a total refund applied. "You deliberately bought 2 more boxes of wine" - err, yes.
Chatting about this after this situation, someone told me they went instore after me and did not get 25% discount - CS stating it was an 'online deal only' and 'in store only applied to bottles'.
This later transaction was denied 25% discount saying it was 'Internet only'
Read the T's and C's displayed in store - no mention of this